Englishtype Limited

Ordering via the website

When you click on the “Buy Now” button, you enter your purchase choice and personal details so Englishtype can process your order and click to go to the checkout page.  Here you can select to pay with the card option or click the box to use a Paypal account (if you have one) or; click to Agree to T&Cs of use and Proceed to Payment.

This payment is for a 12 month subscription (unless you have a special order for a local install version); it will NOT auto-renew, we do not keep your payment details.  You will be contacted to offer a renewal near the end of your subscription.  All our card transactions are processed by Paypal (this doesn’t mean you have an account with them). See Paypal’s security and Privacy Policies for details; Paypal does NOT supply Englishtype Ltd. with your card details.  Englishtype will store your name & address separately as proof of your purchase should you need help in future.  We are given your name, address, phone number (if supplied) and email address to supply our product.

After submitting an order, you will get an auto acknowledgement from Paypal and Englishtype, followed by an email from a real human that fulfils your order.

Ordering by phone

If you are struggling with the website payment process, give us a call on 01557 870967 during office hours and ask for Sue, she will try to help you and can take a payment on the phone.

Licencing

The standard Englishtype software licence agreement does not permit “commercial use”.  This includes teaching, tutoring or running courses for commercial gain (where pupils/participants are charged a fee to attend).  Commercial usage requires a separate agreement & pricing, please contact us for details.

Privacy

Any personal or professional details we hold about you or your school will only be used by us and will not be passed on or sold to any third party.  We will only contact you about your subscription to Englishtype.  Englishtype Ltd does not store or save customer details for more than three years. For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy in the online application

Englishtype Online is hosted by AWS (Amazon Web Services). The AWS Privacy Policy located at http://aws.amazon.com/privacy (it may be updated by Amazon from time to time).  For full information see Privacy Statement in the online app.

Prices

All prices quoted are in pounds sterling.  We will not accept any liability for any charges from your bank or card issuer.

Delivery

Online or downloaded product.  We will aim to supply your order by email within 24 working hours (we often work late & weekends but not always!).

CD (Physical product). We will aim to post your CD within 24 working hours; we are unable to ship physical product outside of Europe, please use our online or download options.

Returns & Complaints

We hope you are happy with your purchase, however, if there is an issue, you may request an exchange or refund if:

  • physical or locally installed product has NOT been activated. 
  • If the online version has a problem, please contact us.

If the online application has a fault, times to fix / operational again are:

  • Total breakdown: aim to fix same or next day within working hours
  • Loss of some functionality (eg. some activities aren’t functioning properly: up to 2 working days
  • Minor loss of functionality (eg. isolated activity not functioning properly): up to 2 working weeks

Partial refunds are not available for online subscriptions.

Security

Paypal protects your financial information with industry-leading security and fraud prevention systems.  When you use Paypal, your information is not shared with Englishtype Ltd (the merchant).  Once your payment is complete, you will be emailed a receipt for the transaction.  If you used a credit or debit card, it does not open you a Paypal account.

BBB Privacy Certification

The information practices of Paypal Inc have been reviewed and meet the standards of the Better Business Bureau’s BBBOnline Privacy Program.

Last update: 30/08/2022